Question 1

Won't Microsoft Copilot or OpenAI just win by default?

Accepted Answer

They might win on raw model capability. They won't win on where-work-happens. A Slack-native product that learns your team's context is a different category. The buyer is the ops leader who lives in Slack, not the IT team that provisions Copilot.

Question 2

How is my data protected?

Accepted Answer

256-bit encryption at rest and in transit, full tenant isolation per workspace, SOC-aligned audit logs on every query, and SSO/SAML on the Enterprise tier. Your data never leaves your stack when you use a live database connection — we query, we don't copy.

Question 3

What happens after I hit my free-tier limit?

Accepted Answer

Nothing scary. You'll see a gentle nudge, you can keep using everything you've already built, and upgrades are self-serve from $49/month. No sales call required unless you want one.

Question 4

What is DEX AI and how does it work?

Accepted Answer

DEX AI is a data analytics platform that works inside Slack and Microsoft Teams. You upload CSV/Excel files or connect live databases (PostgreSQL, MySQL, SQL Server), then ask questions in plain English. DEX uses AI to analyze your data and returns charts, statistics, insights, and projections in seconds — no SQL or coding required.

Question 5

How does DEX compare to traditional BI tools like Tableau or Power BI?

Accepted Answer

Traditional BI tools require weeks of setup, dedicated analysts, and SQL expertise. DEX sets up in minutes, works inside Slack and Teams where your team already communicates, and uses natural language — anyone can query data without technical skills. Plans start at $0 compared to $500+/month for enterprise BI.

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