Question 1

What is Dex and how does it work?

Accepted Answer

Dex is an AI analytics platform that lives inside Slack and Microsoft Teams. Connect a CSV, spreadsheet, or live database (PostgreSQL, MySQL, SQL Server). Ask questions in plain English. Dex returns a chart, the insight behind it, and a follow-up path — right in the thread.

Question 2

Is Dex really free during launch?

Accepted Answer

Yes. Every tier — Free, Starter, Professional, and Enterprise — is $0 during the launch campaign. No credit card. No trial timer. Anything you build is yours to keep when paid tiers return.

Question 3

Won't Microsoft Copilot or OpenAI just win by default?

Accepted Answer

They might win on raw model capability. They won't win on where-work-happens. A Slack-native product that learns your team's context is a different category — not a slower model. Dex is bought by the ops leader who lives in Slack, not the IT team that provisions Copilot.

Question 4

How is my data protected?

Accepted Answer

256-bit AES encryption at rest, TLS 1.3 in transit, per-institution tenant isolation at the database level, encrypted credentials for live database connections, full audit logs on every query, and SSO/SAML on the Enterprise tier. With live database connections, Dex queries — it doesn't copy.

Question 5

How does Dex compare to Tableau, Power BI, or Looker?

Accepted Answer

Traditional BI requires weeks of setup, dedicated analysts, and SQL. Dex sets up in under two minutes, lives inside the Slack and Teams channels your team already uses, and accepts plain-English questions. Plans start at $0 during launch — no credit card.

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